We use various Courier Companies for delivery of goods depending on the size and quanity of goods purchased.  We always aim to dispatch goods within 7 working days (excluding Public & Bank Holidays) and our courier company may take up to 3-5 working days (excluding Public & Bank Holidays) to deliver goods again depending on size, quanity of goods purchased and location of goods to be delivered.

All goods must be checked on delivery and not signed for until you are satisfied. If in doubt please sign as damaged and report to us within 48 hours - claims for damaged items will not be otherwise accepted. Terms such as Unchecked or Not Checked are taken as clear acceptance of goods.

You must inform us of any discrepancies whatsoever within 48 hours of delivery.

No responsibility can be accepted for any claims once the item is fitted.

Product warranty covers parts only (not wear & tear or neglect) for 1 year unless otherwise specified. An installation invoice from a professional installer must be provided in the event of a warranty claim. We do not cover courier costs in any case. Faulty parts must be returned to us under the guarantee (at your own expense), then we will send replacement parts at our expense. All responsibility of goods lies with the buyer once they have been received.

Do not book your fitter until you have received and checked the goods.

We do not cover for consequential loss, labour or courier / transportation costs.

If you wish to cancel your order then items may be returned within 7 days by contacting us by phone (COMING SOON) for a RMA (Return merchandise authorisation) which must be shown outside the package. Any items returned without a RMA will be refused by our goods inwards department. We do not refund courier costs either way. It is the customer's responsibility to ensure the item(s) reach us in good condition and we will not be responsible for loss or damage of returned items so please ensure you take out the correct insurance cover. The customer must arrange for the return. Any non-faulty items will incur up to 25% handling charge. Some items that are non-returnable will be advertised as such.  Purchases made by businesses are not subject to cancellation.

Do not book your installer until you have received and checked the goods.

We are not qualified to offer any professional advice for any of our products and can accept no liability for claims suggesting the same. You are advised to check the suitability of the product with a professional body.

Returns

If you wish to return a defective item to Us then You must inform Us in writing(or email) of any transit damage, shortages and incorrect Goods within 48 hours from the date of delivery. You must report inherent defects in the Goods to Us in writing (or email)within 7 days from the date of delivery. Where We have received notification within the correct deadline then We will (at your option) replace or exchange the goods or refund the price of the item.

To return goods E-mail us at: sales@jtspas.com stating the reason for the return.

If the Goods are faulty, incorrect or damaged on delivery we will meet the cost of return (but we ask that you allow us to nominate the carrier) and we will refund the price paid for the Goods including delivery charges.

Please ensure in both of the above situations that the item is securely wrapped for transit. Failure to comply will mean that we will deduct our recovery costs from any refund we owe you.

Once We have received and verified the returned item We will initiate the refund, replacement or exchange.