We use various Courier Companies for delivery of goods depending on the size and quanity of goods purchased.  We always aim to dispatch  goods within 2-5 working days (excluding Public & Bank Holidays) if the product is in stock, on occassions delivery can take upto 10 working days (excluding Public & Bank Holidays) please email sales@jtspas.com to check stock and delivery timeframes. We require customers to supply their contact telephone / Mobile numbers so that our delivery agents are able to make contact upto 24/48 hours in advance of delivery to ensure someone is available at the delivery address to receive the goods ordered.

All our large orders suchs as baths, pottery, shower cabins etc will be delivered to the kerbside or as close to your front door as possible. Please note the delivery driver is not insured to take goods inside your home or property and we therefore highly recommend that you can have at least two able bodied persons available to help receive your delivery and carry the goods inside your home or property.  We can upon request arrange for a 2 Person delivery service however this would uncur a surcharge on standard delivery costs to most UK mainland areas.

Your order of containing 2 or more products may be dispatched separately and arrive on separate days due to some products being stored at various distribution centres throughout the UK.

If you miss a pre-arranged delivery, you may be liable for a re-delivery charge. This is at the courier’s / logistics company’s discretion. The delivery company will therefore not dispatch any orders without first booking the delivery slot in with you.